Our Special Services & Administrative Charges

Are there any Special Services & Administrative Charges?

Administrative Charges We reserve the right to discontinue, apply new, or modify existing administrative charges at any time and from time to time. Unless otherwise indicated, any of the following administrative charges may be applied to any orders ...

Administrative charges

We reserve the right to discontinue, apply new, or modify existing administrative charges at any time and from time to time. Unless otherwise indicated, any of the following administrative charges may be applied to any orders placed with us

Proof of delivery

Unless otherwise specified, we will automatically provide an electronic proof of delivery, where available, to customers at no extra charge. A $25 charge will be applied if a customer requests, and is provided with, a hard copy proof of delivery.

Multiple products delivered & at least one package is less than $100

We deliver packages free-of-charge by ground shipping to most areas in Canada and the USA when the value of the package is over $100CAD (on Canadian Websites) or $80US (on American Websites) per delivery location. When multiple packages are ordered and...

Redelivery fees

An additional charge will be applied to any delivery that is required to be redelivered where our driver, through no fault of his/her own, was unable to complete delivery on the first attempt. This charge (generally $17-$40) will be applied for each ...

Redirecting same day deliveries in transit

Same Day orders are considered “dispatched” after being entered into the dispatch system and after a confirmation number has been provided. If a Same Day order is redirected after being dispatched: 1. If redirection is before pickup, orders will be ...

Undeliverable packages

If a package is undeliverable, we will take ownership of the package and such package may be disposed of at our sole discretion. The purchaser is not entitled to a refund in such circumstances as the items cannot be resold.

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